INTROCATE ← Back to the site

Terms of Service

Last updated · 14 August 2026

By accessing or using the services provided by Introcate (“Company,” “Agency,” “we,” “our,” or “us”), you (“Client,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use our services.

These Terms govern all engagements with Introcate unless superseded by a separate written Service Agreement, Statement of Work (SOW), or Service Level Agreement (SLA) signed by both parties. In the event of a conflict, the specific written agreement will control.

Services

Introcate is a creative production agency providing media production, post-production, and related growth services, including but not limited to:

• Long-form video editing and post-production
• Short-form / vertical content editing and repurposing
• Thumbnail design and A/B testing
• Channel management, SEO optimisation, titles, descriptions, tags, and playlists
• Content strategy, analytics reporting, and competitor research
• Motion graphics, 2D/3D animation support (where scoped)
• Related production and distribution support services

The specific scope, deliverables, timelines, revision limits, and fees for each engagement will be defined in a separate Statement of Work, Service Agreement, or SLA. We do not guarantee specific results, metrics, view counts, engagement rates, virality, or business outcomes.

Client Responsibilities

As a client of Introcate, you agree to:

• Provide accurate, complete, and timely information and Source Materials (raw footage, B-roll, voiceovers, music, logos, graphics, and any other assets) in usable formats before work begins.
• Secure all necessary rights, licenses, and clearances for any third-party content you supply (music, footage, graphics, talent, etc.).
• Respond to requests for feedback, approvals, and revision notes within the timeframes specified in your agreement (or within a reasonable period if not specified).
• Pay all fees as outlined in your Service Agreement or invoice.
• Comply with all applicable laws and platform terms (YouTube, TikTok, Instagram, X, etc.).
• Communicate with Introcate only through the designated channels specified in your agreement (typically Discord with authorised owners or managing personnel). Direct contact with individual editors or staff is not permitted unless expressly authorised.

Delays in providing Source Materials, feedback, or required information may extend delivery timelines.

Intellectual Property

Client Content / Source Materials

You retain all rights to the raw footage, materials, and intellectual property you provide to us. By providing such materials, you grant Introcate a limited, non-exclusive license to use them solely for the purpose of delivering the agreed services.

Deliverables

Upon receipt of full payment, you will own the final deliverables created specifically for you under the applicable Statement of Work (including project files where specified), unless otherwise agreed in writing.

Agency Materials

Introcate retains all ownership of its pre-existing templates, tools, processes, methodologies, software, internal systems, and any behind-the-scenes or process content. We reserve the right to use anonymised or non-confidential portions of completed work in our portfolio, showreel, or marketing materials, unless otherwise agreed in writing.

Payment Terms

• Fees and payment schedules will be specified in your Service Agreement, Statement of Work, or invoice.
• Unless otherwise agreed, invoices are due according to the schedule in your agreement (commonly 50% on signing / commencement and 50% on final delivery).
• Late payments may result in suspension of work, withholding of deliverables, and/or interest charges.
• All fees are non-refundable except as expressly stated in a written agreement or required by applicable law.
• Additional revisions beyond the included rounds, rush work, or scope changes may incur extra fees.

Revisions

The number of included revision rounds, response timeframes for feedback, and fees for additional revisions will be defined in your Statement of Work or Service Agreement. Complex or extensive changes (including significant animation, restructuring, or new creative direction) may affect timelines and incur additional charges.

Confidentiality

Both parties agree to treat confidential information shared during the engagement with reasonable care and not to disclose it to third parties without prior written consent, except as required by law or as necessary to perform the services. This obligation survives termination of the engagement.

Warranties and Disclaimers

Introcate will perform services with reasonable skill and care consistent with industry standards. However:

• We do not guarantee specific results, metrics, view counts, engagement, virality, rankings, or business outcomes.
• Services are provided “as is” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
• We are not responsible for the actions, policies, algorithm changes, account suspensions, or content moderation decisions of third-party platforms (YouTube, TikTok, Instagram, X, etc.).
• Final quality is dependent on the quality and completeness of Source Materials provided by the Client.

Limitation of Liability

To the maximum extent permitted by law, Introcate’s total liability arising out of or related to any engagement shall not exceed the total fees paid by you for the specific services giving rise to the claim.

Introcate shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, revenue, data, business opportunities, or goodwill, even if advised of the possibility of such damages.

Indemnification

You agree to indemnify, defend, and hold harmless Introcate, its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your breach of these Terms or any Service Agreement
• Your Source Materials or content
• Your violation of any third-party rights or applicable laws
• Your use of the deliverables

Termination

Either party may terminate an engagement:

• For convenience, in accordance with the notice period stated in the applicable Service Agreement (or 30 days’ written notice if none is specified)
• Immediately for material breach that remains uncured after the cure period stated in the agreement (or 14 days if none is specified)
• Immediately if the other party becomes insolvent or files for bankruptcy

Upon termination, you remain responsible for payment of all services rendered, work in progress, and expenses incurred up to the effective termination date. Kill fees or early termination fees may apply as specified in your agreement.

Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including natural disasters, acts of war, terrorism, pandemics, government actions, internet or platform outages, or other force majeure events.

Communication Protocol

All project-related communication shall occur through the channels designated by Introcate (typically Discord with authorised owners or the managing department). Direct contact with individual editors or production staff is prohibited unless expressly authorised in writing.

Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be posted on our website with an updated “Last updated” date. Continued use of our services after such changes constitutes acceptance of the revised Terms. For active paid engagements, the Terms in effect at the time of signing the specific Service Agreement will generally continue to apply to that engagement unless otherwise agreed.

Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

Governing Law & Dispute Resolution

These Terms and any dispute arising out of or relating to them shall be governed by the laws of India, without regard to conflict of laws principles.

The parties agree to first attempt to resolve any dispute through good-faith negotiation. If unresolved, the dispute shall be submitted to mediation and, if necessary, binding arbitration in accordance with the rules of a mutually agreed arbitration body, with the seat of arbitration in Kolkata, India, unless otherwise agreed in a specific Service Agreement.

Contact Us

If you have any questions about these Terms of Service, please contact us at:

Introcate
Email: [email protected]
Website: introcate.net

For project-specific matters, use the communication channels designated in your Service Agreement.