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Privacy Policy

Last updated · 14 August 2026

Introcate (“Company,” “Agency,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, inquire about our services, or engage us for creative production, video editing, channel management, or related services.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Contact details (name, email address, phone number, Discord username, or other communication handles)
• Billing and payment information
• Project-related materials and communications (raw footage, voiceovers, scripts, logos, brand assets, feedback, revision notes, and other Source Materials)
• Information provided in forms, emails, Discord messages, or other correspondence

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, such as:

• IP address
• Browser type and version
• Device information
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies (see the Cookies section below)

Information from Third Parties

We may receive limited information from payment processors, communication platforms (e.g., Discord), or analytics providers in connection with your use of our services.

We do not intentionally collect sensitive personal data (such as financial account numbers beyond payment processing needs, health data, or biometric data) unless you voluntarily provide it as part of project materials.

How We Use Your Information

We use the information we collect to:

• Provide, manage, and deliver the services you request
• Communicate with you about projects, feedback, revisions, invoices, and support
• Process payments and manage billing
• Improve our website, services, and internal processes
• Analyse website usage and performance
• Comply with legal obligations
• Protect our rights, prevent fraud, and enforce our Terms of Service
• Send occasional service-related or marketing communications (you may opt out of non-essential marketing at any time)

We process client Source Materials solely for the purpose of delivering the agreed creative services and do not use them for any other purpose without your consent.

How We Share Your Information

We do not sell your personal information.

We may share information only in the following limited circumstances:

• Service Providers: With trusted third-party providers who assist us in operating our business (e.g., cloud storage such as Dropbox or Google Drive, payment processors, analytics tools, or communication platforms). These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• Legal Requirements: When required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Introcate, our clients, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, in which case the successor entity would be bound by this Privacy Policy or a similar policy.
• With Your Consent: When you explicitly authorise us to share information.

Project Source Materials and final deliverables are shared only with the personnel and authorised contractors necessary to complete your project, under appropriate confidentiality obligations.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including:

• For the duration of our active engagement and any applicable warranty or revision period
• As required to comply with legal, tax, accounting, or regulatory obligations
• For a reasonable period thereafter to resolve disputes or enforce agreements

Source Materials and project files are typically retained for a limited period after project completion (or as otherwise agreed in your Service Agreement) and then securely deleted or returned upon request, subject to any legal retention requirements.

Data Security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. These measures include access controls, secure file transfer methods, and restricted internal access to client materials.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

Depending on applicable law (including India’s Digital Personal Data Protection Act, 2023, and other relevant regulations), you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal and contractual retention requirements)
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing
• Request data portability in certain circumstances

To exercise any of these rights, please contact us using the details below. We will respond in accordance with applicable law. Note that certain rights may be limited where we have legitimate legal or contractual grounds to retain information.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyse traffic, and enhance user experience. You can control cookies through your browser settings. Disabling cookies may affect certain website features.

International Data Transfers

Introcate is based in India. If you are located outside India, your information may be transferred to and processed in India or other countries where our service providers operate. We take appropriate steps to ensure that such transfers are conducted in accordance with applicable data protection requirements.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date. We encourage you to review this page periodically. Continued use of our website or services after changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Introcate
Email: [email protected]
Website: introcate.net

For project-specific data requests, please use the communication channels designated in your Service Agreement.